OUTBOUND DIRECT DEBIT ADVISOR
Monday – Friday (NO EVENINGS OR WEEKENDS)
Altrincham or Glasgow
Salary £18,865 + commission
Benefits:
• Pension
• Staff discount
• Weekly pay
• Bonus Scheme
• Incentives & Rewards
• Free onsite parking
ABOUT THE JOB
We are looking for confident, resilient people with a passion for excellent customer service, a talent for upselling and great at rapport building.
• Responsible for outbound calls setting up direct debits with existing customers
• Display a friendly, confident manner, excellent communication skills and a real ability to build a rapport with customers
• Ability to upsell the benefits of new products to existing customers
• Ability to explain to customers what a direct debit is, and its benefits
• Using your initiative to create original solutions to problems
• Promoting company brand image positively
• Demonstrate strong product knowledge ensure all customer queries can be answered
• Provide a high level of customer service; being appreciative and understanding each individual’s needs.
REQUIRED EXPERIENCE
• Excellent customer service skills, with previous experience in contact centre position highly desirable
• A proven record in upselling products with existing customers
• Excellent customer service skills
• Strong negotiation and sales skills
• Ability to work both as a team and as an individual
• Ability to work towards office targets and KPI’s
• The ability to use initiative and manage your time effectively
• Strong self-management skills
• Enthusiastic and passionate member of the team
• Knowledgeable on MS Office
• Ability to work in a fast -paced environment
OUR COMPANY
McQueen’s Dairies is an established and ever-expanding family dairy in the UK, with a proven track record of continued growth. Trading since 1995, our aim is to update the traditional doorstep delivery, bringing great value and great service to our ever-growing customer base.
We value a work-life balance, that’s why we never finish later than 5pm and only work Monday to Friday. On top of our favourable working pattern, we also provide a competitive basic salary plus a weekly bonus for our Outbound Direct Debit Advisors.
| Company Name | McQueens Dairies Limited |
|---|---|
| Job Type | Full Time |
| Number of Positions Available | 5 |
| Town/City | Altrincham |
| County | Cheshire |
| Postcode | WA15 8DB |
| Hourly Rate From | 9.07 |
| Website Link / Email address to Apply | jobs@mcqueensdairies.co.uk |
| Email For CV Applications | jobs@mcqueensdairies.co.uk |
| Sector(s) | Sales |